FAQs & Troubleshooting
Latest |
103 Results
- 114/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 208/11/2023How to scan a document from a Windows application?
- 308/11/2023How to scan a document from a Windows application?
- 415/03/2023Configuring frequently-used scan settings on your computer.
- 515/03/2023Cannot scan a long document.
- 626/12/2022How to identify your Operating System (OS).
- 709/11/2022Replace Roller
- 812/10/2022Check the firmware version.
- 912/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1015/09/2022Configure the Scan to Email Feature (Linux)
- 1115/09/2022Check your machine's IP Address or Node Name
- 1216/08/2022Replace Pad
- 1328/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1414/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1609/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1711/11/2021Open the Control Panel (For Windows)
- 1814/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 1916/11/2020Install PaperPort™ 12SE onto Windows 10.
- 2016/11/2020Install Presto!® BizCard® onto Windows 10.
- 2114/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2209/07/2020Scan using XSane or GIMP (Linux)
- 2309/07/2020Important points for specifying the scan area (Linux)
- 2409/07/2020What driver package format is supported by my Linux distribution?
- 2501/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2608/04/2020Delete a network scanner entry. (Linux)
- 2701/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 2831/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 2930/10/2019Pre-Required Procedures (Linux)
- 3004/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 3127/03/2019Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 3227/03/2019Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 3322/03/2019Printing / Scanning with a mobile device
- 3408/03/2019What is Brother iPrint&Scan?
- 3501/02/2019Command List of brscan. (Linux)
- 3601/02/2019Uninstall the scanner driver. (Linux)
- 3701/02/2019Uninstall Scan-key-tool. (Linux)
- 3821/11/2018Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 3920/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 4006/03/2018"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 4112/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 4210/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4316/06/2016Other Error (Other Error)
- 4411/03/2016Clean the scanner
- 4504/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4621/01/2016Can I print from or scan to Android™ Smartphone?
- 4721/01/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4821/01/2016Windows 10 Support Information
- 4916/06/2015Changing scan settings in ControlCenter.
- 5010/06/2015The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).