FAQs & Troubleshooting
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165 Results
- 1How do I transfer label or slip templates?
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Installing the LPR driver and CUPS wrapper driver (Linux®)
- 7I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 8Where can I find my Brother printer's serial number?
- 9Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13Can I print from any software other than P-touch Editor? (for Windows)
- 14The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17How is the print head cleaning cassette used?
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20How do I uninstall the printer driver?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23I'm unable to print suddenly even though I could print a little while ago.
- 24Where can I download the latest P-touch Editor for Mac?
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 27How to delete the registry information and files related to the printer driver
- 28Printing is not possible. (P-touch Editor 5.0 for Mac)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 31I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 32When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34The paper settings specified from the server computer are not reflected on the client computer.
- 35How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (P-touch Editor 5.3 for Mac)
- 37While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 38The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 39I cannot print LibreOffice documents in landscape orientation. (Linux)
- 40I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 41Creating a label with GIMP (Linux)
- 42How to open the Devices and Printers window
- 43"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 44Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 45The fabric tape became detached after washing.
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 47(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
