FAQs & Troubleshooting
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Latest |
55 Results
- 121/08/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 221/08/2024How is the print head cleaning cassette used?
- 312/06/2024How to use the Sequential Numbering function
- 413/12/2023How do I reset the PS-9000 to factory default settings?
- 515/11/2023How to open the Devices and Printers window
- 615/11/2023How to identify your Operating System (OS) for Windows or Mac
- 715/11/2023How do I uninstall the printer driver?
- 815/11/2023Printing is not possible. (USB connection)
- 921/06/2023How do I print the inserted image maintaining its original size?
- 1021/06/2023How do I create name badges by joining "First Name" and "Last Name" fields together?
- 1121/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1226/04/2023Where can I find my Brother printer's serial number?
- 1321/10/2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 1416/06/2022While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 1512/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1614/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 1726/08/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 1804/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 1917/10/2019I cannot communicate with the product during installation. (Communication error message is displayed.)
- 2009/07/2019How to delete the registry information and files related to the printer driver.
- 2113/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 2217/08/2018Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 2317/08/2018Can my printer use TZ/TZe tapes?
- 2416/08/2018The tape got jammed in the printer or the tape got stuck inside the printer.
- 2516/08/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 2604/01/2018The top and base layers of the laminated tape are misaligned.
- 2717/05/2016The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 2813/04/2016I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 2917/08/2015I cannot discover the product with the configuration utility.
- 3017/08/2015How can I change the IP address in order to use the product in a different network environment?
- 3116/06/2015How can I use the Sequential Numbering Feature on my Mac?
- 3210/02/2015How do I use the Sequential Numbering function using P-touch Editor 5.0 for Mac?
- 3304/02/2015A communication error occurs when trying to print from my computer.
- 3404/02/2015When I try to use the database function, an application error occurs.
- 3529/01/2015How do I create a label with a 3.5mm width tape
- 3610/10/2014How can I print vertical labels on my Mac?
- 3710/10/2014How do I find the MAC address (Ethernet address) of the PS9000?
- 3817/09/2014A different IP address is assigned every time the product is booted.
- 3917/09/2014The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 4010/09/2014How do I use a template? (P-touch Editor 5.0 for Mac)
- 4110/09/2014I want to print without excess tape before the label.
- 4203/09/2014"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 4303/09/2014Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 4427/08/2014The driver downloaded from the website cannot be installed.
- 4512/11/2013Printing is not possible. (P-touch Editor 5.0 for Mac)
- 4622/09/2008Can multiple P-touch printers be connected to the print server?
- 4723/01/2008How do I make vertical labels using P-touch Editor 5.0 for Mac?
- 4823/01/2008How do I make a label with a barcode using P-touch Editor 5.0 for Mac?
- 4905/07/2007"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 5005/04/2006The message "The cassette is incorrect." is displayed.