FAQs & Troubleshooting
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55 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together?
- 2Where can I find my Brother printer's serial number?
- 3Printing is not possible. (USB connection)
- 4The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 5I have an occasional problem printing.
- 6My print server has stopped printing.
- 7While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 8Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 9"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 10When I try to use the database function, an application error occurs.
- 11"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 12How do I uninstall the printer driver?
- 13The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 14When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 15Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 16The tape got jammed in the printer or the tape got stuck inside the printer.
- 17The driver downloaded from the website cannot be installed.
- 18Printing is not possible. (P-touch Editor 5.0 for Mac)
- 19I connected multiple printers of the same model to one computer but can only print from one of them.
- 20The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 21The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 22I cannot discover the product with the configuration utility.
- 23How is the print head cleaning cassette used?
- 24Can multiple P-touch printers be connected to the print server?
- 25How do I reset the PS-9000 to factory default settings?
- 26Can my printer use TZ/TZe tapes?
- 27How to identify your Operating System (OS) for Windows or Mac
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31How to open the Devices and Printers window
- 32Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 33The top and base layers of the laminated tape are misaligned.
- 34How do I use the Sequential Numbering function using P-touch Editor 5.0 for Mac?
- 35A different IP address is assigned every time the product is booted.
- 36A communication error occurs when trying to print from my computer.
- 37I want to print without excess tape before the label.
- 38I cannot communicate with the product during installation. (Communication error message is displayed.)
- 39How to delete the registry information and files related to the printer driver.
- 40I cannot find the template files. (P-touch Editor 3.x for Mac)
- 41How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 42How do I use a template? (P-touch Editor 5.0 for Mac)
- 43How do I make a label with a barcode using P-touch Editor 5.0 for Mac?
- 44How can I print vertical labels on my Mac?
- 45How do I print the inserted image maintaining its original size?
- 46How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 47How do I make vertical labels using P-touch Editor 5.0 for Mac?
- 48How can I change the IP address in order to use the product in a different network environment?
- 49The message "The cassette is incorrect." is displayed.
- 50How to use the Sequential Numbering function