FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11Can I directly operate my printer from a self-developed application software and print a label?
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 16Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 17Printing is not possible. (USB connection)
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 24How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 25"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 26How do I uninstall the printer driver?
- 27How do I create a label with a 3.5mm width tape
- 28How to open the Devices and Printers window
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32The driver downloaded from the website cannot be installed.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 36My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 37Can my printer use TZ/TZe tapes?
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 40I want to know how to use P-touch Editor (P-touch Editor 5.1 for Mac).
- 41I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh).
- 42The top and base layers of the laminated tape are misaligned.
- 43I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do?
- 44How to delete the registry information and files related to the printer driver
- 45How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46When I try to use the database function, an application error occurs.
- 47The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 48Printing is not possible. (P-touch Editor 5.0 for Mac)
- 49I cannot find the template files. (P-touch Editor 3.x for Mac)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)