FAQs & Troubleshooting
Latest |
40 Results
- 121/08/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 212/06/2024How to use the Sequential Numbering function
- 315/11/2023How to open the Devices and Printers window
- 415/11/2023How to identify your Operating System (OS) for Windows or Mac
- 515/11/2023How do I uninstall the printer driver?
- 615/11/2023Printing is not possible. (USB connection)
- 721/06/2023How do I print the inserted image maintaining its original size?
- 821/06/2023How do I create name badges by joining "First Name" and "Last Name" fields together?
- 921/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 1026/04/2023Where can I find my Brother printer's serial number?
- 1121/10/2022Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 1216/06/2022While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 1312/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1414/10/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 1526/08/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 1609/07/2019How to delete the registry information and files related to the printer driver.
- 1713/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 1817/08/2018Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 1917/08/2018Can my printer use TZ/TZe tapes?
- 2016/08/2018The tape got jammed in the printer or the tape got stuck inside the printer.
- 2116/08/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 2204/01/2018The top and base layers of the laminated tape are misaligned.
- 2317/05/2016The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 2413/04/2016I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 2516/06/2015How can I use the Sequential Numbering Feature on my Mac?
- 2610/02/2015How do I use the Sequential Numbering function using P-touch Editor 5.0 for Mac?
- 2704/02/2015When I try to use the database function, an application error occurs.
- 2829/01/2015How do I create a label with a 3.5mm width tape
- 2910/10/2014How can I print vertical labels on my Mac?
- 3017/09/2014The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 3110/09/2014How do I use a template? (P-touch Editor 5.0 for Mac)
- 3210/09/2014I want to print without excess tape before the label.
- 3303/09/2014"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 3403/09/2014Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 3527/08/2014The driver downloaded from the website cannot be installed.
- 3612/11/2013Printing is not possible. (P-touch Editor 5.0 for Mac)
- 3723/01/2008How do I make vertical labels using P-touch Editor 5.0 for Mac?
- 3823/01/2008How do I make a label with a barcode using P-touch Editor 5.0 for Mac?
- 3905/07/2007"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 4005/04/2006The message "The cassette is incorrect." is displayed.