FAQs & Troubleshooting
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92 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I add a new line?
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 7The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 8How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9The driver downloaded from the website cannot be installed.
- 10The tape got jammed in the printer or the tape got stuck inside the printer.
- 11"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 12When I press the print key, the power turns off.
- 13Where can I find my Brother printer's serial number?
- 14"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 15Printing is not possible. (USB connection)
- 16How do I type an uppercase letter?
- 17How to open the Devices and Printers window
- 18How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21How do I type symbols?
- 22How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 23Can my printer use TZ/TZe tapes?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Error messages do not appear when using the USB connection of my printer.
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together?
- 29When I try to use the database function, an application error occurs.
- 30(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 31The label is not cut automatically.
- 32I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 33How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 34Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 35Can I directly operate my printer from a self-developed application software and print a label?
- 36The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38How to identify your Operating System (OS) for Windows or Mac
- 39The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 40How do I create an Address Label using P-touch Editor 5.0 for Windows.
- 41My machine has suddenly stopped printing.
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 46(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47How do I change the size of characters?
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50How do I create an ID label using a template? (P-touch Editor 5.x for Windows)