FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 4What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6The tape got jammed in the printer or the tape got stuck inside the printer.
- 7"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8The driver downloaded from the website cannot be installed.
- 9How do I create name badges by joining "First Name" and "Last Name" fields together?
- 10How do I type an uppercase letter?
- 11How do I type accented characters?
- 12(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How do I change the size of characters?
- 15How do I clear the display?
- 16My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (USB connection)
- 18How do I add a new line?
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 21How do I print vertically?
- 22How do I type symbols?
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30How to delete the registry information and files related to the printer driver
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 33Where can I find my Brother printer's serial number?
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 37Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 39The fabric tape became detached after washing.
- 40The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 43How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45Why doesn't my machine turn on when Power key is pressed?
- 46How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 47How do I reset the machine to the default settings?
- 48Error messages do not appear when using the USB connection of my printer.
- 49How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 50How do I create an ID label using a template? (P-touch Editor 5.x for Windows)