FAQs & Troubleshooting
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- 1Two dots " : " are printed in front of the text.
- 2How do I print multiple lines?
- 3How do I change the size of characters?
- 4How to open the Devices and Printers window
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (USB connection)
- 9Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 10I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13Where can I find my Brother printer's serial number?
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How do I create a label with a 3.5mm width tape
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How do I clear the display?
- 19How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 20Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 21How to delete the registry information and files related to the printer driver
- 22How do I print vertically?
- 23When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 24Why doesn't my machine turn on when Power key is pressed?
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26The fabric tape became detached after washing.
- 27The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 28The top and base layers of the laminated tape are misaligned.
- 29How do I type symbols?
- 30"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 31How do I create name badges by joining "First Name" and "Last Name" fields together?
- 32Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 33Can I directly operate my printer from a self-developed application software and print a label?
- 34How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 35How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, an application error occurs.
- 37The label is not cut automatically.
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How to use the Sequential Numbering function
- 43The driver downloaded from the website cannot be installed.
- 44I'm unable to print suddenly even though I could print a little while ago.
- 45I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 46The printed label contains blank horizontal lines.
- 47Can my printer use TZ/TZe tapes?
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)