FAQs & Troubleshooting
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85 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I eliminate the margin from the start or end of my label when printing?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together?
- 7Where can I find my Brother printer's serial number?
- 8How do I print multiple lines?
- 9How do I change the size of characters?
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 15I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 16Printing is not possible. (USB connection)
- 17How do I reset the machine to the default settings?
- 18How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20How do I uninstall the printer driver?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22When I try to use the database function, an application error occurs.
- 23"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 24How do I clear the display?
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26The driver downloaded from the website cannot be installed.
- 27Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30The tape got jammed in the printer or the tape got stuck inside the printer.
- 31The top and base layers of the laminated tape are misaligned.
- 32How do I type symbols?
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 35"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 37The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 38How to delete the registry information and files related to the printer driver
- 39How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40My label is not cut automatically when printing.
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43How do I stop printing immediately?
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46Can my printer use TZ/TZe tapes?
- 47How to open the Devices and Printers window
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label using P-touch Editor 5.0 for Windows.
- 50How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)