FAQs & Troubleshooting
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- 1What Power Supply can I use for my PT-1230PC?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Can I directly operate my printer from a self-developed application software and print a label?
- 4How do I uninstall the printer driver?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 7Printing is not possible. (USB connection)
- 8How to identify your Operating System (OS) for Windows or Mac
- 9Where can I find my Brother printer's serial number?
- 10How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How to delete the registry information and files related to the printer driver
- 13Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 16"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 17I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 18I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20The driver downloaded from the website cannot be installed.
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22How to open the Devices and Printers window
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 25I cannot start P-touch Editor Lite. [Found New Hardware Wizard] appears when connecting the P-touch labeler.
- 26How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 28How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 30(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 31What is the E/EL switch on the back of the P-touch labelling machine for ?
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38How do I change the setting of "mm" and "inches" in P-touch Editor Lite?
- 39How do I create a mixed 1-row / 2-row label containing a symbol in P-touch Editor Lite?
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 42How to use the Numbering function (P-touch Editor 5.x for Windows)
- 43The printed label contains blank horizontal lines.
- 44Can my printer use TZ/TZe tapes?
- 45The tape got jammed in the printer or the tape got stuck inside the printer.
- 46Share your printer in Windows 7 in a network-shared environment.
- 47Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50The top and base layers of the laminated tape are misaligned.