FAQs & Troubleshooting
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186 Results
- 1Use Remote Update to download files to your printer from an FTP server
- 2When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 3I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 4The front margin does not match the print settings.
- 5I cannot connect my machine to the wireless network.
- 6Can I set a different media width when using an OpenOffice template? (Linux)
- 7Will my printer automatically turn itself off?
- 8A security warning appears when accessing Web Based Management via HTTPS.
- 9The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 10How to use Remote Update
- 11How do I connect my computer to the printer using the Wireless Direct mode?
- 12How to use the Paper Size Setup (for Windows)
- 13Printed paper contains streaks or paper is not fed correctly.
- 14Using the Communication Settings (for Windows)
- 15The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 16Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 17How do I transfer label or slip templates?
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19My computer/mobile device shows two Bluetooth printers and after pairing my printer I cannot print and get a communication error.
- 20The battery cannot be charged.
- 21The LED indicator or the LCD is not lit.
- 22How do I disable broadcasting the printer to AirPrint-compatible devices?
- 23How to identify the printer's firmware version
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 27How do I reset Wi-Fi® setting?
- 28How do I clean my printer?
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30When printing with Ubuntu 12.04, the print position shifts. (Linux)
- 31How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 32What Android™ mobile application can I use?
- 33What iOS mobile application can I use?
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How to charge the rechargeable Li-ion battery
- 36How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 37Printing is not possible. (USB connection)
- 38My machine has suddenly stopped printing.
- 39I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 40Are there any drivers available for FreeBSD? (Linux)
- 41I cannot install the Linux drivers on multiple Brother printers. (Linux)
- 42Uninstalling the printer drivers (Linux)
- 43How to use the Roll Holder Locks (Optional)
- 44When printing from an application, the application's "Collate" setting does not work correctly.
- 45How do I connect the printer and my mobile device via Bluetooth®?
- 46The printer does not print or a printing error occurs.
- 47What is the JPEG printing and how can I use it?
- 48Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50The print quality is poor.