FAQs & Troubleshooting
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155 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Can I print in monochrome if one of the colour toners run out?
- 4Access Web Based Management
- 5Replace the Toner Cartridge
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7Wrong Toner Cartridge
- 8Replace the Waste Toner Box
- 9Paper is Jammed Inside the Machine
- 10How to identify your Operating System (OS).
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14Set up your machine using Augmented Reality (AR) on your mobile device
- 15What driver package format is supported by my Linux distribution?
- 16Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 17Document Jam
- 18Toner scatter or toner stain
- 19Paper is Jammed in the 2-sided Tray
- 20Replace the Drum Unit
- 21Cannot print after a Windows 10 update (June 2020)
- 22Media Type Mismatch or Media Mismatch
- 23Install the Brother Mobile Connect application (for mobile device)
- 24Discover the MAC address of the Brother network card
- 25Cannot Detect
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Unusable Device
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Use Universal Print (Windows)
- 31I get a TS error when trying to print on a wireless network.
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Too Many Trays
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 35Condensation
- 36The printer status is Offline or Paused.
- 37I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 38Colour offset
- 39Drum !
- 40Cooling Down
- 41Paper is Jammed in the Back of the Machine
- 42Print the Network Configuration Report
- 43How to scan a document from a Windows application?
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45What is the default password for my Brother machine?
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I cannot print using my Brother machine on a wired network (Windows / macOS)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?