FAQs & Troubleshooting
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155 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace the Toner Cartridge
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace the Waste Toner Box
- 5Replace the Drum Unit
- 6The colour of your printouts is not what you expected
- 7Paper is Jammed in the 2-sided Tray
- 8Paper is Jammed Inside the Machine
- 9Ghosting images
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Set up your machine using Augmented Reality (AR) on your mobile device
- 13What driver package format is supported by my Linux distribution?
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 16I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 17Cannot Detect
- 18What is the default password for my BRAdmin or Web Based Management?
- 19Storage Full
- 20Document Jam
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Media Type Mismatch or Media Mismatch
- 24Delete print jobs from the print queue.
- 25Condensation
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27Unusable Device
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What is the recommended paper?
- 30Print the Network Configuration Report
- 31The printer status is Offline or Paused.
- 32Paper is Jammed in the Back of the Machine
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Set Telephone Line Compatibility for Interference and VoIP Systems
- 36How to identify your Operating System (OS).
- 37Cannot Scan ##
- 38Cartridge Error
- 39Correct the Colour Printing
- 40Out of Memory / Print Data Full
- 41What is the difference between the toner cartridge and the drum unit?
- 42Can I print in monochrome if one of the colour toners run out?
- 43Use Universal Print (Windows)
- 44Check the remaining ink or toner level (Linux)
- 45When I print images, the quality is not good (Linux)
- 46Wrong Toner Cartridge
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Too Many Trays
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.