FAQs & Troubleshooting
Latest |
370 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 213/06/2024Drum End Soon
- 313/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 413/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 513/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 614/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 714/02/2024What is the default password for my Brother machine?
- 810/01/2024Easy Scan to E-mail
- 914/12/2023Discover the MAC address of the Brother network card
- 1014/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1104/12/2023Toner Low
- 1208/11/2023How to scan a document from a Windows application?
- 1308/11/2023How to scan a document from a Windows application?
- 1411/10/2023Verify if the Brother machine has a dial tone.
- 1513/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1612/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2021/06/2023Add your Brother machine with AirPrint (macOS)
- 2121/06/2023Delete print jobs from the print queue.
- 2219/05/2023I cannot print from my computer via USB.
- 2312/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2426/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2526/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2626/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2726/04/2023Change machine settings from your computer.
- 2826/04/2023What is Brother Web Connect?
- 2926/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3026/04/2023Change the printer driver settings (Windows / macOS)
- 3126/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3219/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3319/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3419/04/2023Open "Scanners and Cameras" and Properties.
- 3519/04/2023I can print but cannot scan via network. (For Windows)
- 3619/04/2023The printer status is Offline or Paused.
- 3719/04/2023"Offline" appears on the Status Monitor.
- 3815/03/2023How to use Driver Deployment Wizard (only available for Windows)
- 3915/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4015/03/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4115/02/2023Scan a document in Windows 8 and Windows 10.
- 4215/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 4315/02/2023Can I print in monochrome if one of the colour toners run out?
- 4415/02/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4511/01/2023Condensation
- 4611/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 4711/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4826/12/2022How to identify your Operating System (OS).
- 4926/12/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 5026/12/2022Import a Certificate and Private Key