FAQs & Troubleshooting
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293 Results
- 1Replace Drum
- 2Replace Toner
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 10Replace PF Kit xx
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13Adjust colour settings by using the custom setting in the printer driver
- 14I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 15Colour misregistration
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Load paper in the paper tray
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20What is Brother Web Connect?
- 21Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 22Jam Rear
- 23Coloured lines across the page
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25What is Storage PC Print Data using Active Directory? (Windows)
- 26Enable the Brother machine's network interface.
- 27Set the Brother machine to prevent public access to certain features
- 28Set up my Brother machine to forward the received faxes to another location.
- 29Reset the Network Settings to the Factory Settings
- 30Replace Belt
- 31Configure and use the Scan to FTP feature
- 32Receive faxes on the computer for Windows (PC-FAX Receive)
- 33Carry out calibration to improve the colour density
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37What is Brother iPrint&Scan?
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Select Receive mode.
- 40Condensation
- 41The printer status is Offline or Paused.
- 42When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45Uneven density appears periodically across the page.
- 46The colour of your printouts is not what you expected
- 47Toner scatter or toner stain
- 48Jam Tray 1 / Jam Tray 2
- 49Jam MP Tray
- 50Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals