FAQs & Troubleshooting
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167 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Ghosting images
- 4(Video) Set up your Brother machine
- 5Colour offset
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7Condensation
- 8I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 9Document Jam
- 10Toner Low
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13(Video) Document is Jammed under the Document Cover
- 14Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 15(Video) Paper is Jammed in the Back of the Machine
- 16(Video) Paper is Jammed inside the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18Vertical coloured streaks or bands appear on the page
- 19The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 20Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 21No Toner
- 22Out of Memory
- 23The printer status is Offline or Paused.
- 24(Video) Paper is Jammed in the MP tray
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Document is Jammed in the Top of the ADF Unit
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Cannot Print ##
- 29I cannot scan via network.
- 30(Video) Paper is Jammed in the 2-sided Tray
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Export an address book and import it to another machine
- 33Wrong Toner Cartridge
- 34Reset the Drum Counter
- 35Toner Error
- 36No Paper / No Paper Tray1 / Tray2 / MP Tray
- 37Uneven colour density across the page
- 38Toner scatter or toner stain
- 39Replace the Drum Unit *
- 40What is the recommended paper?
- 41I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Configure the Scan to Email Feature (Linux)
- 44What is Network Shared printing?
- 45Why doesn't my Brother machine have a dial tone?
- 46When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Set Telephone Line Compatibility for Interference and VoIP Systems
- 50I cannot print on a wireless (Wi-Fi) network (Mac)