FAQs & Troubleshooting
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335 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5What is Brother iPrint&Scan?
- 6What driver package format is supported by my Linux distribution?
- 7Wrinkles or creases
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).
- 12I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 15Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 16Black lines down the page
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Curled or wavy
- 20Image skewed
- 21Which connection can I use to print from or scan to my device (Android™) using Brother iPrint&Scan?
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Paper is Jammed inside the Machine
- 24(Video) Replace the Toner Cartridge
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26Easy Scan to E-mail
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 29Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 30Adjust the Machine's Volume
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32(Video) Set up your Brother machine
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using Brother iPrint&Scan?
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Document Jam
- 37Paper is Jammed in the 2-sided Tray
- 38Paper is Jammed in the Paper Tray
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43What can happen if the wrong paper is used in your machine.
- 44Print on Both Sides of the Paper (Windows®)
- 45Print as a Poster (Windows®)
- 46The printer status is Offline or Paused.
- 47Smudges on printed pages (Poor fixing)
- 48Lines across the page
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50Grey background