FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my BRAdmin or Web Based Management?
- 2The colour of your printouts is not what you expected
- 3(Video) Set up your Brother machine
- 4Add your Brother machine with AirPrint (macOS)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7How to identify your Operating System (OS).
- 8What driver package format is supported by my Linux distribution?
- 9Toner Low
- 10What is the default password for my Brother machine?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Correct the Colour Printing
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 15(Video) Document is Jammed under the Document Cover
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 17(Video) Paper is Jammed inside the Machine
- 18(Video) Paper is Jammed in the Paper Tray
- 19Check the firmware version.
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24Condensation
- 25The printer status is Offline or Paused.
- 26No Paper / No Paper Tray1 / Tray2 / MP Tray
- 27Document Jam
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29I cannot print using my Brother machine on a wired network (Windows / macOS)
- 30Set Telephone Line Compatibility for Interference and VoIP Systems
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Reset the Drum Counter
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Enable the Brother machine's network interface.
- 35Install the Brother Mobile Connect application (for mobile device)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37(Video) Paper is Jammed in the Manual Feed Slot
- 38(Video) Paper is Jammed in the 2-sided Tray
- 39(Video) Paper is Jammed in the Back of the Machine
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What is the recommended paper?
- 42How to scan a document from a Windows application?
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44I cannot install Brother drivers on Debian 10 (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Colour offset
- 50Toner scatter or toner stain