FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Set up your Brother machine
- 3What is the default password for my Brother machine?
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5What is the default password for my BRAdmin or Web Based Management?
- 6(Video) Paper is Jammed inside the Machine
- 7Add your Brother machine with AirPrint (macOS)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Drum !
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12Drum End Soon
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 16I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19Install the Brother Mobile Connect application (for mobile device)
- 20Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 21What is Toner Continue Mode?
- 22Toner Low or Prepare New Toner Cartridge
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24My Brother machine has no power.
- 25Document Jam
- 26(Video) Paper is Jammed in the Output Paper Tray
- 27How to identify your Operating System (OS).
- 28Set up your Brother machine on a wireless network (Windows/macOS)
- 29(Video) Remove Small Scraps of Paper Jammed in the ADF
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Lines across the page
- 32Black lines down the page
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34Export an address book and import it to another machine
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36(Video) Document is Jammed under the Document Cover
- 37Media Type Mismatch or Media Mismatch
- 38Protect your Brother machine against unauthorised access over the network
- 39Cannot Print ##
- 40Toner Ended
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42Verify if the Brother machine has a dial tone.
- 43Toner specks
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46(Video) Document is Jammed in the Top of the ADF Unit
- 47Delete print jobs from the print queue.
- 48Cannot Scan ##
- 49Size Error DX or Size Error 2-sided
- 50What is the recommended paper?