FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Load an Envelope (Manual Feed Slot)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Document Jam
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11What is the default password for my Brother machine?
- 12Lines across the page
- 13Black lines down the page
- 14(Video) Document is Jammed under the Document Cover
- 15(Video) Document is Jammed in the Top of the ADF Unit
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17(Video) Paper is Jammed in the Output Paper Tray
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19Set Telephone Line Compatibility for Interference and VoIP Systems
- 20Delete print jobs from the print queue.
- 21The printer status is Offline or Paused.
- 22Add your Brother machine with AirPrint (macOS)
- 23What is Toner Continue Mode?
- 24What driver package format is supported by my Linux distribution?
- 25I cannot print using my Brother machine on a wired network (Windows / macOS)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Enable the Brother machine's network interface.
- 28Install the Brother Mobile Connect application (for mobile device)
- 29What is the default password for my BRAdmin or Web Based Management?
- 30I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 31Toner Ended
- 32Size Error DX or Size Error 2-sided
- 33Manual Feed
- 34Drum End Soon
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37(Video) Set up your Brother machine
- 38I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 39My Brother machine turns off automatically or earlier than before.
- 40The machine does not automatically enter Power Off mode.
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Media Type Mismatch or Media Mismatch
- 45How to identify your Operating System (OS).
- 46Discover the MAC address of the Brother network card
- 47Change the printer driver settings (Windows)
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Poor fixing
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app