FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2What is the default password for my Brother machine?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Add your Brother machine with AirPrint (macOS)
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Replace the Toner Cartridge *
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15Document Jam
- 16Cannot Scan ##
- 17Cannot Detect
- 18Toner Low or Prepare New Toner Cartridge
- 19Set up your Brother machine on a wireless network (Windows / macOS)
- 20Media Type Mismatch or Media Mismatch
- 21I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22Lines across the page
- 23What is the recommended paper?
- 24Manual Feed
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28The printer status is Offline or Paused.
- 29Replace the Drum Unit *
- 30My Brother machine turns off automatically or earlier than before.
- 31The machine does not automatically enter Power Off mode.
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33Change the printer driver settings (Windows)
- 34Cartridge Error
- 35What is the default password for my BRAdmin or Web Based Management?
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows / macOS)
- 40Wrong Toner or Wrong Toner Cartridge
- 41(Video) Document is Jammed in the Top of the ADF Unit
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Self-Diagnostic
- 442-sided Disable or 2-sided Disabled
- 45Drum !
- 46Out of Memory
- 47Drum End Soon
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49How to scan a document from a Windows application?
- 50What is Network Shared printing?