FAQs & Troubleshooting
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301 Results
- 1Correct the Paper Feed to Clear Vertical Lines
- 2Print using only the black ink cartridge when the Colour cartridges have run out.
- 3Telephone Line Interference / VoIP.
- 4(Video) Load A4/Letter paper
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Install Ink Cartridges
- 8Document Jam
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 11Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Setup a Brother machine on a wireless (Wi-Fi) network.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15What is Brother iPrint&Scan?
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 18The printer status is Offline or Paused.
- 19Replace Ink
- 20Ink Low
- 21Cannot Detect
- 22Check the Print Quality
- 23Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 24Use voice mail on the same line as my Brother machine.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27What is the default password for my Brother machine?
- 28Check the Print Alignment from Your Brother Machine
- 29Enable the Brother machine's network interface.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Loading paper in the manual feed slot.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36One or more of my colours are not printing (blank).
- 37Store Incoming Faxes in the Machine's Memory
- 38The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40Load Documents on the Scanner Glass
- 41Save Scanned Data to a Folder as a PDF File
- 42Cannot Detect Ink Volume
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44What is AirPrint?
- 45Unable to Scan / Scan Unable
- 46Transfer faxes to the PC when my machine has a mechanical issue.
- 47What is the recommended paper?
- 48Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Update your machine's firmware using Brother iPrint&Scan (Android / iOS)