FAQs & Troubleshooting
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394 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 8How do I load paper?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Replace Ink
- 12Easy Scan to E-mail
- 13Delete print jobs from the print queue.
- 14What is Brother iPrint&Scan?
- 15Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17One or more of my colours are not printing (blank).
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Unable to Print 7X
- 21Discover the MAC address of the Brother network card
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 25Print a report that will show a listing of faxes I sent and received.
- 26Load envelopes into my machine
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Ink Absorber Full
- 30No Ink Cartridge
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Print using only the black ink cartridge when the colour cartridges have run out.
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36Protect your Brother machine against unauthorised access over the network
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 42Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 43Change the printer driver settings (Windows / macOS)
- 44Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46Document Jam
- 47I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49"Offline" appears on the Status Monitor.
- 50Open "Scanners and Cameras" and Properties.