FAQs & Troubleshooting
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254 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2My Brother machine has no power.
- 32-sided (duplex) scan
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5(Video) Load plain Letter/A4 paper
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 7Improve poor print quality
- 8Ink Absorber Full
- 9Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 10The printer status is Offline or Paused.
- 11Wrong Paper Size
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Scan a document and save the scanned image to a folder on a local or network hard disk
- 15Ink Low
- 16Cover is Open
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Paper Jam
- 20How to identify your Operating System (OS).
- 21Loading paper in the manual feed slot.
- 22Can I print from and scan to iPhone, iPod Touch and iPad?
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Load paper in the paper tray
- 27Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 28(Video) Additional paper jam clear operations
- 29Set up my Brother machine to forward the received faxes to another location.
- 30No Paper Fed
- 31Cannot print after a Windows 10 update (June 2020)
- 32When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34(Video) Connect the telephone line and power cord
- 35Cannot Detect Ink Volume
- 36Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 37What is Brother Web Connect?
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 40Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 41Unable to Print 3X
- 42No Ink Cartridge
- 43Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 44Transfer faxes to the PC when my machine has a mechanical issue.
- 45Load envelopes
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47I can print but cannot scan via network. (For Mac)
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)