FAQs & Troubleshooting
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- 1Load paper in the paper tray.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Configure and use the Scan to E-mail Server feature.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Configure the printer driver to get correctly-ordered printouts.
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10Improve poor print quality
- 11Delete print jobs from the print queue.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 13Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 14Replace Ink
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The scanner cover support has come off. (With Video Instructions)
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Printing / Scanning with a mobile device
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Load envelopes into my machine
- 25Discover the MAC address of the Brother network card
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Print using only the black ink cartridge when the Colour cartridges have run out.
- 28Paper Jam (With Video Instructions)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Use voice mail on the same line as my Brother machine.
- 31Configure and use the Scan to Network feature (For Windows)
- 32Printer Locked
- 33Restrict access to certain operations on my Brother machine
- 34I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 39Cannot Detect Ink Volume
- 40Install Inbox Ink
- 41I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 42The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Change the number of times my Brother machine rings before it answers.
- 45The printer status is Offline or Paused.
- 46Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)