FAQs & Troubleshooting
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390 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 3Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 4Scan and save a document in PDF format for Macintosh (Scan to File)
- 5Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7What is Brother iPrint&Scan?
- 8Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 9When I print, the pages are smudged with ink.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Reset the network settings to the factory settings
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Paper Jam (With Video Instructions)
- 14Load paper in the paper tray.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 22The printer status is Offline or Paused.
- 23Ink Absorber Full
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod Touch and iPad?
- 28Configure and use the Scan to Network feature (For Windows)
- 29Print using only the black ink cartridge when the Colour cartridges have run out.
- 30The scanner cover support has come off. (With Video Instructions)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 37I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 38I cannot print one or more colours
- 39Replace Ink
- 40Easy Scan to E-mail
- 41Enable the Brother machine's network interface.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Improve poor print quality
- 45Scan a document and e-mail it as an attachment (For Macintosh)
- 46Scan a document and open the scanned image with a graphics application (For Macintosh)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Configure and use the Scan to FTP feature
- 49Printing / Scanning with a mobile device
- 50How to identify your Operating System (OS).