FAQs & Troubleshooting
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390 Results
- 1Can I print from and scan to iPhone, iPod Touch and iPad?
- 2Paper Jam (With Video Instructions)
- 3Wrong Ink Colour
- 4Print using only the black ink cartridge when the Colour cartridges have run out.
- 5A line (banding) appears at the right side of the printed/copied documents
- 6Can I print from or scan to Android™ Smartphone?
- 7Replace Ink
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Load paper in the paper tray.
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13One or more of my colours are not printing (blank).
- 14When I print, the pages are smudged with ink.
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Install Inbox Ink
- 17Ink Low
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Document Jam
- 23Load envelopes into my machine
- 24Discover the MAC address of the Brother network card
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30Cannot Detect
- 31What is the recommended paper?
- 32What is Brother iPrint&Scan?
- 33Improve poor print quality
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38My Brother machine's PhotoCapture Center is automatically cutting off part of a large photo
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
- 40When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Easy Scan to E-mail
- 43Paper tray not detected
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Unable to Scan AX
- 48Unable to Print 5X
- 49No Ink Cartridge
- 50Store Speed Dial numbers on my Brother machine for easy dialling.