FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3When trying to print from Mac OS X the print queue is stopped.
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5The printer status is Offline or Paused.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 10I cannot print with Windows Vista 64bit.
- 11What driver package format is supported by my Linux distribution?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Print command (LPR) (Linux)
- 15I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 16I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 17What is the PreScan option used for on an Apple Mac?
- 18Pre-Required Procedures (Linux)
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21What is a "Generic PCL Driver"?
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 24I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 25I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27How to identify your Operating System (OS).
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30Why doesn't the machine answer when receiving a call?
- 31I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 32I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 33I can't uninstall "PaperPort" from the "START" menu in Windows® 2000.
- 34I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36I cannot print from my computer via USB.
- 37I can receive a fax, but cannot receive a call.
- 38How do I scan a document from the Windows Vista™ Photo Gallery?
- 39The keys on the control panel do not respond.
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 41Open the Control Panel (For Windows)
- 42I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45How can I clear the "PAPER JAM" error message?
- 46I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 47How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 48How do I clean the Scanner to improve the copy or fax quality?
- 49Why are my sent faxes always received with a black vertical line down the page?
- 50Can I confirm that the FAX was sent correctly?