FAQs & Troubleshooting
![]() |
Popular |
299 Results
- 1Replace Drum
- 2I keep getting the error message "Authenticate Err (Authentication error)".
- 3Uneven toner density across the printed page
- 4Jam Rear
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Configure and use the Scan to E-mail Server feature.
- 10What is Brother iPrint&Scan?
- 11Jam 2-sided
- 12Jam Inside
- 13Curled or wavy
- 14The printer status is Offline or Paused.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Configure and use the Scan to FTP feature
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from and scan to iPhone, iPod Touch and iPad?
- 21Wrinkle
- 22Jam Manual Feed
- 23Toner Error
- 24I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 25Coloured lines across the page
- 26Replace Toner
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Log Access Error
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 33Smudges on printed pages (Poor fixing)
- 34Document Jam
- 35Replace Belt
- 36Jam Tray 1 or Jam Tray
- 37White streaks or bands down the page
- 38Replace Fuser
- 39Cover is Open
- 40I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 41Print on envelopes, labels or thick paper from the Manual feed slot
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 44Can I print from or scan to Android™ Smartphone?
- 45Adjust colour settings by using the custom setting in the printer driver
- 46Small Paper
- 47No Belt Unit
- 48The colour of my printouts is not as good as expected
- 49Drum Error (Drum!)
- 50Replace WT (waste toner) Box