FAQs & Troubleshooting
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343 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2Replace Fuser
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The printer status is Offline or Paused.
- 5Jam Duplex
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 8Replace Laser
- 9Can I use voice mail on the same line as my Brother machine?
- 10I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 11Store numbers on my Brother machine for easy dialling from the control panel. (For users using the machine with the Internet Fax function)
- 12Jam Tray 1 / Jam Tray 2
- 13Set up my Brother machine's electronic cover page
- 14Store numbers on my Brother machine for easy dialling from the computer. (For Windows)
- 15What is Distinctive Ring and how do I program it?
- 16I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I cannot open it.
- 17Can I print from and scan to iPhone, iPod Touch and iPad?
- 18Jam Rear
- 19Replace Drum
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 23Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 24What is Brother iPrint&Scan?
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Can I print from or scan to Android™ Smartphone?
- 28When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 29Out of Memory
- 30Jam MP Tray
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32"Offline" appears on the Status Monitor.
- 33How do I know which receive mode to select?
- 34I can receive a fax, but cannot receive a call.
- 35When I try to send a fax the message "FAX # Restricted" appears on the display.
- 36Store numbers on my Brother machine for easy dialling from the control panel.
- 37Drum End Soon
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 39Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41Document Jam
- 42Jam Inside
- 43Replace Toner
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Configure and use the Scan to FTP feature
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Scan Unable xx
- 50Setup and use Brother PC-FAX receiving