FAQs & Troubleshooting
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324 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Replace Ink
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12How to identify your Operating System (OS).
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14One or more of my colours are not printing (blank). What can I do?
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16I cannot make borderless prints.
- 17When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 18How do I factory reset the network settings?
- 19Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22Paper Jam
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Enable the Brother machine's network interface.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Can I print from or scan to Android™ Smartphone?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 35Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39Ink Low
- 40Can I use voice mail on the same line as my Brother machine?
- 41I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 46Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 47Delete a network scanner entry. (Linux)
- 48I updated Web BRAdmin and now I cannot enable the logging function.
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.