FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Load paper in the paper tray
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10How do I factory reset the network settings?
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Scan and save a document in PDF format (Scan to File)
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22Print using only the black ink cartridge when the colour cartridges have run out
- 23The edge of glossy paper is smudged.
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 30Discover the MAC address of the Brother network card
- 31Can I print from or scan to Android™ Smartphone?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34How do I load envelopes into my machine?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 37Enable the Brother machine's network interface.
- 38Load photo paper into my machine.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 41Ink Low
- 42When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45What do the messages "NG" or "Poor Line Condition" on the Transmission Verification Report mean?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47Print the Network Configuration List
- 48I cannot install Brother drivers on Debian 10 (Linux)
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50How do I know which side up my photo paper should be in the tray?