FAQs & Troubleshooting
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141 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 7Change the printer driver settings (Windows / macOS)
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9Open the Control Panel (For Windows)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Delete print jobs from the print queue.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 14When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How to identify your Operating System (OS).
- 18How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 19Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 20I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21What are the settings in the Scanner window used for on an Apple Mac?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23"NEAR INK EMPTY (COLOUR)" is appearing on the LCD.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 26Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 28I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 29In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Where can I find the serial number for my unit?
- 34How do I replace the Ink Cartridge?
- 35Where is the full User's Guide? I can't find enough information in the paper manual.
- 36Functions supported in the Windows 7 built-in drivers
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 40Can I confirm that the FAX was sent correctly?
- 41My FAX/MFC will not Dial. Why?
- 42What does "MACHINE ERROR XX" mean?
- 43What does "COMM.ERROR" on the LCD display mean?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 46My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 47How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 48I am experiencing problems sending a fax, what can I do?
- 49I'm using Windows. Is there any way to view how much ink is remaining?
- 50When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?