FAQs & Troubleshooting
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331 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3One or more of my colours are not printing (blank). What can I do?
- 4Load paper in the paper tray
- 5How to identify your Operating System (OS).
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I know which side up my photo paper should be in the tray?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12The printer status is Offline or Paused.
- 13I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 14Protect your Brother machine against unauthorised access over the network
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I print, the pages are smudged with ink.
- 20Replace Ink
- 21Cannot print after a Windows 10 update (June 2020)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25What driver package format is supported by my Linux distribution?
- 26Delete print jobs from the print queue.
- 27Open the Control Panel (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31I cannot make borderless prints.
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35Open "Scanners and Cameras" and Properties.
- 36To install the printer driver easily using a tool. (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 38What is Brother iPrint&Scan?
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 43Send a PC-FAX
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Can I restrict access to certain operations on my Brother machine?
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49How can I create or view an XML Paper Specification document?
- 50Where can I get FaceFilter Studio and what can I do with this application?