FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 6How do I load paper?
- 7Can I print from or scan to an Android™ Smartphone?
- 8I cannot make borderless prints.
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10I cannot remove red-eye.
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13Pre-Required Procedures (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 16Can I use AirPrint with my Brother machine?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 20"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22The edge of glossy paper is smudged.
- 23How do I configure a cover page for PC-FAX?
- 24Is my machine compatible with Windows Vista™?
- 25Can third party ink be used to refill the ink cartridges?
- 26What is the BRAdmin Professional software used for?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Can I use voice mail on the same line as my Brother machine?
- 33When I print, the pages are smudged with ink. What should I do?
- 34I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 35Delete print jobs from the print queue.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 38I cannot print from my computer via USB.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I can print but cannot scan via network. (For Windows)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Why doesn't the machine answer when receiving a call?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Why can't I print when an ink cartridge is empty?
- 49Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 50While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?