FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from or scan to an Android™ Smartphone?
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6When I print, the pages are smudged with ink. What should I do?
- 7I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 16How do I print on an envelope?
- 17What is the PreScan option used for on an Apple Mac?
- 18One or more of my colours are not printing (blank). What can I do?
- 19The edge of glossy paper is smudged.
- 20Change the printer driver settings (Windows / macOS)
- 21How many times will my Brother machine automatically redial a busy number?
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 24I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 25I am having issues with the paper feed. What can I do?
- 26When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 27Can I confirm that the FAX was sent correctly?
- 28How do I factory reset the Network Card?
- 29What is the BRAdmin Professional software used for?
- 30Can I still receive faxes or calls when the machine is in power save mode?
- 31My computer hangs when connect with a USB Cable.
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33Pre-Required Procedures (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Windows 10 Support Information
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38Open the Control Panel (For Windows)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Can I print from or scan to an iPhone, iPod Touch or iPad?
- 41I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 45Can I use voice mail on the same line as my Brother machine?
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 48When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.