FAQs & Troubleshooting
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- 1One or more of my colours are not printing (blank). What can I do?
- 2Scan and save a document in PDF format (Scan to File)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Change the printer driver settings (Windows / macOS)
- 9Can I print from or scan to an Android™ Smartphone?
- 10I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 11How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 12Scan an image and insert it in a Windows XP application
- 13How do I factory reset the Network Card?
- 14Discover the MAC address of the Brother network card
- 15Can I print from or scan to an iPhone, iPod Touch or iPad?
- 16I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 17I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 19How can I find out the current network configuration?
- 20Windows 7 Support Information
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22Where is the USB port on the machine?
- 23What is the BRAdmin Professional software used for?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28Scan a document from a Windows Vista application
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33Why doesn't the machine answer when receiving a call?
- 34I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 35What is the PreScan option used for on an Apple Mac?
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39Scan a document from a Windows XP application
- 40When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 41I'm using Windows . How can I uninstall the drivers?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Why is it necessary for my machine to go through regular cleaning cycles?