FAQs & Troubleshooting
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235 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 4How do I clear Machine Error 46?
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8One or more of my colours are not printing.
- 9When I print, the pages are smudged with ink. What should I do?
- 10"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12How do I load paper?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15How to identify your Operating System (OS).
- 16Why can't I print when an ink cartridge is empty?
- 17Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18Can I print from or scan to an Android™ Smartphone?
- 19Scan and save a document in PDF format (Scan to File)
- 20How do I load 10 x 15 Glossy paper into my machine?
- 21"Near Empty [Colour]" is appearing on my Brother machine’s LCD?
- 22When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY"
- 23Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 24How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Can I use AirPrint with my Brother machine?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 30When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 31Is my machine compatible with Windows Vista™?
- 32When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 33Why doesn't the machine answer when receiving a call?
- 34What does "COMM.ERROR" on the LCD display mean?
- 35I'm using Macintosh. What is the PreScan option used for?
- 36What driver package format is supported by my Linux distribution?
- 37Pre-Required Procedures (Linux)
- 38How do I know which side up my photo paper should be in the tray?
- 39The LCD displays an error code (number). What does it mean?
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41The edge of glossy paper is smudged.
- 42How do I configure a cover page for PC-FAX?
- 43Change the printer driver settings (Windows / macOS)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Can I print a report that will show all of my Speed Dial and Group numbers?
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48Which E-mail packages are compatible with ControlCenter3?
- 49Can third party ink be used to refill the ink cartridges?
- 50Scan a document in OS X 10.8 / macOS 10.12 - 10.15.