FAQs & Troubleshooting
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117 Results
- 1How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 2How to connect the printer to your computer
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4How to install the Mac driver via USB / Wi-Fi® / wired network
- 5The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 6How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to clean the Print Head
- 8How to adjust the print position with the BPM (Brother Printer Management Tool)
- 9The left or right side of the label is not printed correctly.
- 10The printing position of small label is incorrect.
- 11Printed barcodes cannot be read.
- 12How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 13The power indicator does not light.
- 14How to adjust the cut position (For Windows)
- 15How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 16How to install the Windows driver via Wi-Fi® / wired network
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 19How to load the Ribbon
- 20How to update the firmware
- 21How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 24I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 25Where can I find the printer's network settings, such as IP address?
- 26I cannot connect my machine to the wireless network.
- 27How to change the speed and density in BarTender
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 30Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37I cannot use some functions in BRAdmin Professional 4.
- 38I cannot print barcodes correctly using BarTender.
- 39How can I connect the printer to my mobile device via Wi-Fi® ?
- 40How do I print vertical text? (P-touch Editor 5.x for Windows)
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42The time on the printer is incorrect.
- 43The label wraps around the platen roller when using the cutter.
- 44How to set the Direct Thermal or Thermal Transfer Print Methods
- 45BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 46Switch between the wired network and Wi-Fi® network / Bluetooth® connection
- 47How do I connect the printer via Bluetooth® /Wi-Fi® / wired network?
- 48Enable or disable Bluetooth Low Energy (BLE)
- 49Using the CommTool (for Windows)
- 50How to get Bluetooth MAC Address with the CommTool