FAQs & Troubleshooting
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116 Results
- 1The printing position of small label is incorrect.
- 2How to connect the printer to your computer (for Windows)
- 3How to install the Mac driver via USB / Wi-Fi® / wired network
- 4How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 5Printing is not possible.
- 6How to set the Direct Thermal or Thermal Transfer Print Methods
- 7I cannot install the Windows driver.
- 8The left or right side of the label is not printed correctly.
- 9Enable or disable Bluetooth Low Energy (BLE)
- 10The label is skipped when printing.
- 11I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 12BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 13How to load the Ribbon
- 14How to load the Media
- 15How to update the firmware
- 16The time on the printer is incorrect.
- 17How to install the Windows driver via Wi-Fi® / wired network
- 18How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 22(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 24How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 25How to reset the printer settings by directly operating the printer
- 26Where can I find the printer's network settings, such as IP address?
- 27Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 28Using the CommTool (for Windows)
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31The print quality is poor.
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 35How to add a new stock from the Seagull driver
- 36How to install Brother software on a computer not connected to the Internet
- 37How to clean the Platen Roller
- 38(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 39Can I use a 38.1 mm (1.5") paper core?
- 40Memory full error occurred.
- 41Printing the printer configuration (Self-test)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 45The label wraps around the platen roller when using the cutter.
- 46How to install the Windows driver via Bluetooth®
- 47How to execute the printer configuration (Self-test) to debug
- 48How to clean the Print Head
- 49How to update firmware to all printers on the same subnet at the same time
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)