FAQs & Troubleshooting
![]() |
Latest |
183 Results
- 113/06/2024Drum End Soon
- 213/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 313/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 414/12/2023Discover the MAC address of the Brother network card
- 504/12/2023Toner Low
- 613/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 712/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 821/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 921/06/2023Add your Brother machine with AirPrint (macOS)
- 1021/06/2023Delete print jobs from the print queue.
- 1119/05/2023I cannot print from my computer via USB.
- 1212/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 1326/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1426/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1526/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1626/04/2023Change the printer driver settings (Windows / macOS)
- 1719/04/2023The printer status is Offline or Paused.
- 1819/04/2023"Offline" appears on the Status Monitor.
- 1915/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2015/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2115/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2211/01/2023Condensation
- 2311/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2411/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2526/12/2022Open the Status Monitor
- 2626/12/2022How to identify your Operating System (OS).
- 2726/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 2812/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 2915/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3016/08/2022What is the difference between the toner cartridge and the drum unit?
- 3116/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3228/07/2022My Brother machine could not be found over the network when I installed drivers on my PC.
- 3328/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3428/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 3528/07/2022Check the Node Name of the Brother machine
- 3628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3727/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3815/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3912/05/2022Uninstall the Brother Software and Drivers (Windows)
- 4012/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4112/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4214/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4314/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4628/03/2022Drum !
- 4710/02/2022Replace Drum
- 4817/01/2022Print both sides of paper or a booklet automatically
- 4909/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 5019/11/2021Set up your Brother machine on a wireless network.