FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 2The printer status is Offline or Paused.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4What driver package format is supported by my Linux distribution?
- 5(Video) Paper is Jammed in the Back of the Machine
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7Cannot Print ##
- 8Media Type Mismatch or Media Mismatch
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10(Video) Paper is Jammed in the Manual Feed Slot
- 11(Video) Paper is Jammed inside the Machine
- 12What is the recommended paper?
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14Delete print jobs from the print queue.
- 15How to identify your Operating System (OS).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18No Paper Tray1 / Tray2 / MP Tray
- 19The colour of your printouts is not what you expected
- 20(Video) Paper is Jammed in the Paper Tray
- 21Enable the Brother machine's network interface.
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23I cannot print full-page photos or images using Email Print.
- 24Cannot print after a Windows 10 update (June 2020)
- 25Update the Driver or Firmware for your Brother machine
- 26I get a TS error when trying to print on a wireless network.
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Install the Brother Mobile Connect application (for mobile device)
- 31Protect your Brother machine against unauthorised access over the network
- 32(Video) Set up your Brother machine
- 33Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 34Correct the Colour Printing
- 35When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 36(Video) Paper is Jammed in the MP tray
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Open the Control Panel (For Windows)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41Add your Brother machine with AirPrint (macOS)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Reset the Drum Counter
- 44Check the firmware version.
- 45Change the printer driver settings (Windows)
- 46Cartridge Error
- 47No Toner
- 48I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 49Cannot Detect
- 50Cooling Down