FAQs & Troubleshooting
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206 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 5Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 6I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Install the optional lower tray
- 10Reset the Network Settings to the Factory Settings
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Add your Brother machine with AirPrint (macOS)
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14Check the remaining ink or toner level (Linux)
- 15(Video) Update the Driver or Firmware for your Brother machine
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Size Error DX or Size Error 2-sided
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Print on Both Sides of the Paper (Macintosh)
- 20Print on Both Sides of the Paper (Windows®)
- 21Print as a Poster (Windows®)
- 22What is the difference between the toner cartridge and the drum unit?
- 23Change the printer driver settings (Windows / macOS)
- 24Paper is Jammed inside the Machine
- 25What driver package format is supported by my Linux distribution?
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30(Video) Load A4/Letter paper
- 31How to identify your Operating System (OS).
- 32The printer status is Offline or Paused.
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What is the recommended paper?
- 35My Brother machine has no power.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37What can happen if the wrong paper is used in your machine.
- 38Jam MP Tray
- 39Load and Print on Envelopes Using the MP Tray
- 40Envelope creases
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42Reset the Drum Counter
- 43Clean the Drum Unit
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Send an Email Securely Using SSL TLS
- 47Install a Certificate on Your Brother Machine
- 48Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 49(Video) Unpack your Brother machine
- 50What is Brother iPrint&Scan?