FAQs & Troubleshooting
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186 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Load A4/Letter paper
- 3Paper is Jammed in the Back of the Machine
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper is Jammed inside the Machine
- 6The printer status is Offline or Paused.
- 7Replace Drum
- 8Size Error DX or Size Error 2-sided
- 9(Video) Unpack your Brother machine
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11How to identify your Operating System (OS).
- 12Envelope creases
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Paper is Jammed in the 2-sided Tray
- 15Toner Low or Prepare New Toner Cartridge
- 16Toner specks
- 17Wrinkles or creases
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 20Load and Print Thick Paper and Labels Using the MP Tray
- 21Change the printer driver settings (Windows / macOS)
- 22Secure Print (Macintosh)
- 23Drum !
- 24Jam MP Tray
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Send an Email Securely Using SSL TLS
- 27Send an Email with User Authentication
- 28Which connection can I use to print from or scan to my device (Android™) using Brother iPrint&Scan?
- 29I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 30Curled or wavy
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Print as a Poster (Windows®)
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34(Video) Set up your Brother machine
- 35Cannot print after a Windows 10 update (June 2020)
- 36Import a Certificate and Private Key
- 37What is Brother iPrint&Scan?
- 38Secure Print (Windows®)
- 39Change machine settings from your computer.
- 40Smudges on printed pages (Poor fixing)
- 41Print on Both Sides of the Paper (Macintosh)
- 42Load and Print on Envelopes Using the MP Tray
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45What kind of envelopes and labels are recommended for printing?
- 46Use a Macro from Your Computer (Windows®)
- 47Paper is Jammed in the Paper Tray
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49White lines down the page
- 50Grey background