FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2What is the default password for my BRAdmin or Web Based Management?
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6(Video) Paper is Jammed inside the Machine
- 7Black lines down the page
- 8Enable the Brother machine's network interface.
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Lines across the page
- 11Check the remaining ink or toner level (Linux)
- 12Cannot Print ##
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 15Cannot Detect
- 16I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18Open the Control Panel (For Windows)
- 19I cannot print from my computer via USB.
- 202-sided Disable or 2-sided Disabled
- 21Toner specks
- 22Ghosting images
- 23Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 24Set up your Brother machine on a wireless network (Windows / macOS)
- 25(Video) Set up your Brother machine
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The printer status is Offline or Paused.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29My Brother machine has no power.
- 30Poor fixing
- 31(Video) Paper is Jammed in the Output Paper Tray
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 34Media Mismatch
- 35Check the firmware version.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37How to identify your Operating System (OS).
- 38Self-Diagnostic
- 39Drum End Soon
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Open the Status Monitor (Windows)
- 43Guidelines for configuring your Brother machine on a wireless network
- 44When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 45Where can I find my Brother machine's serial number?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50Add your Brother machine with AirPrint (macOS)