FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The printer status is Offline or Paused.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3What is the default password for my Brother machine?
- 4How to identify your Operating System (OS).
- 5Drum End Soon
- 6Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9Set up your Brother machine on a wireless network (Windows / macOS)
- 10Manual Feed
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Change the printer driver settings (Windows)
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Self-Diagnostic
- 16(Video) Set up your Brother machine
- 17Delete print jobs from the print queue.
- 18Add your Brother machine with AirPrint (macOS)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20(Video) Paper is Jammed in the 2-sided Tray
- 21I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25The machine does not automatically enter Power Off mode.
- 26What driver package format is supported by my Linux distribution?
- 27Check the remaining ink or toner level (Linux)
- 28Update the Driver or Firmware for your Brother machine
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Toner Low or Prepare New Toner Cartridge
- 31Out of Memory
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34"Offline" appears on the Status Monitor. (Windows)
- 35Open the Status Monitor (Windows)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37What is Toner Continue Mode?
- 382-sided Disable or 2-sided Disabled
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Size Error DX
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42(Video) Load an Envelope (Manual Feed Slot)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 44Protect your Brother machine against unauthorised access over the network
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Cannot Print ##
- 47In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49What is the recommended paper?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)