FAQs & Troubleshooting
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165 Results
- 1The printed page is all black
- 2Replace Drum
- 3(Video) Replace Toner
- 4I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 5Jam Rear
- 6I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Self-Diagnostic
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12Jam 2-sided
- 13Jam Inside (With Video Instructions)
- 14Toner Low or Prepare New Toner Cartridge
- 15(Video) Connect the power cord
- 16The printer status is Offline or Paused.
- 17Turn the Toner Save Mode on or off.
- 18Jam Tray (1)
- 19What kind of envelopes and labels are recommended for printing?
- 20Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22(Video) Set up your Brother machine
- 23(Video) Unpack your Brother machine
- 24Can I print from or scan to Android™ Smartphone?
- 25What is Toner Continue Mode?
- 262-sided Disabled
- 27The machine prints unexpectedly or it prints garbage.
- 28What is the recommended paper?
- 29Clean the corona wire
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31(Video) Load paper
- 32Load paper in the paper tray
- 33TONER ENDED
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Print on envelopes, labels or thick paper from the Manual feed slot
- 36What driver package format is supported by my Linux distribution?
- 37"Offline" appears on the Status Monitor.
- 38I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 39Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 40Print on both sides of paper or a booklet automatically
- 41Curled or wavy
- 42What can happen if the wrong paper is used in your machine.
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Add your Brother machine with AirPrint (macOS)
- 45What is Brother iPrint&Scan?
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47What is the difference between the toner cartridge and the drum unit?
- 48Can I print from and scan to iPhone, iPod Touch and iPad?
- 49I cannot print from my computer via USB.
- 50Change the printer driver settings (Windows / macOS)