FAQs & Troubleshooting
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221 Results
- 1(Video) Load A4/Letter paper
- 2Replace Ink
- 3Cannot Detect
- 4I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 5(Video) Update the Driver or Firmware for your Brother machine
- 6(Video) Load A3/Ledger paper
- 7Guidelines for configuring your Brother machine on a wireless network
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 10What driver package format is supported by my Linux distribution?
- 11Paper Type and Size for Each Operation
- 12Export the Certificate and Private Key
- 13Paper Tray not detected / Paper Tray #1 not detected / Paper Tray #2 not detected / Paper Tray #3 not detected
- 14High Temperature
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Prevent Smudged Printouts and Paper Jams (Mac)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 19Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21(Video) Install Ink Cartridges
- 22Delete print jobs from the print queue.
- 23Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 24Load Photo Paper in Paper Tray #1
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Low Temperature
- 27Why is it necessary for my machine to go through regular cleaning cycles?
- 28Print the Network Configuration Report
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Enable the Brother machine's network interface.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32How to identify your Operating System (OS).
- 33Unable to Print XX
- 34Ink Low
- 35Clean the Paper Pick-up Rollers for Paper Tray #2 and Tray #3
- 36No Paper / No Paper Fed
- 37Can third party ink be used to refill the ink cartridges?
- 38When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 39Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 42Install Inbox Ink
- 43The printer status is Offline or Paused.
- 44Paper Jam
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47Uninstall printer drivers (Linux)
- 48Correct the Paper Feed to Clear Vertical Lines
- 49Export the Self-signed Certificate
- 50Configure Secure Function Lock 3.0 Using Web Based Management