FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7How to identify your Operating System (OS).
- 8The printer status is Offline or Paused.
- 9The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10What do the LED indications mean?
- 11Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12Replace the drum unit
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18Where is the Auto Duplex setting option in the Mac OS X 10.3 driver or greater?
- 19I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 20Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Can I print from DOS applications?
- 23Print on both sides of the paper.
- 24The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27How do I print a printer settings page?
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 34How can I clean the inside of the printer?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36How do I install the Optional Tray Unit?
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38What is the difference between the toner cartridge and the drum unit?
- 39How do I disable the APIPA protocol?
- 40How do I clear paper jams?
- 41I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 42Protect your Brother machine against unauthorised access over the network
- 43Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows / macOS)
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?