FAQs & Troubleshooting
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131 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 9How to identify your Operating System (OS).
- 10The paper is skewed when it's printed.
- 11Printouts (envelopes) have creases.
- 12How do I clear paper jams?
- 13What driver package format is supported by my Linux distribution?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 16Printouts have a curl or wave.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print from or scan to an Android™ Smartphone?
- 19Functions supported in the Windows 7 built-in drivers
- 20Can I print using the IPP protocol on Windows XP?
- 21What are the expected yields of the consumables?
- 22Open the Control Panel (For Windows)
- 23I cannot print from my computer via USB.
- 24Lines appears across the page.
- 25Delete print jobs from the print queue.
- 26Change the printer driver settings (Windows / macOS)
- 27I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 28When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 29Why does the Drum LED blink ?
- 30What is a "Generic PCL Driver"?
- 31What kind of memory can I use?
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33What is UPnP and SSDP?
- 34Printouts have wrinkles or creases.
- 35White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 36Replace the drum unit
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38How do I factory reset the Network Interface Card (NIC)?
- 39What is the recommended paper?
- 40Replace the toner cartridge.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Printouts have a grey background.
- 47What is the best printer driver to use-the PCL or BR-Script driver?
- 48How do I uninstall the Windows printer driver
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.