FAQs & Troubleshooting
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145 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Does the optional lower tray unit handle legal size paper?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 6What kind of memory can I use?
- 7"JAM A1"/"JAM A2" error appears on the LCD.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 10What can happen if the wrong paper is used in your machine.
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12What is the life of the consumables?
- 13How do I install the Optional Lower Tray Unit?
- 14What is the BRAdmin Professional software used for?
- 15What is the recommended paper?
- 16What driver package format is supported by my Linux distribution?
- 17When I print images, the quality is not good (Linux)
- 18Delete print jobs from the print queue.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22Can I print from DOS applications?
- 23I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25Windows 10 Support Information
- 26Vertical black lines or streaks appear on the printout.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Uninstall printer drivers (Linux)
- 30How to identify your Operating System (OS).
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I cannot print from my computer via USB.
- 33Change the printer driver settings (Windows / macOS)
- 34Windows 7 Support Information
- 35The paper is skewed when it's printed.
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37How do I install the optional Duplex Unit?
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39Printouts have wrinkles or creases.
- 40"JAM B" error appears on the LCD.
- 41What is APIPA?
- 42What is the unprintable area per page?
- 43How do I install additional memory?
- 44How do I clear paper jams?
- 45Dirty spots are printed on my page
- 46Print command (cupswrapper). (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)
